Mastering Your Customer and Employee Experience!
Our mission is to help you gain a 360-degree view of your customers, from initial contact to ongoing support.
Oracle B2C Service: Unveiling the Power of CRM
- Robust Customer Management: Organize and track customer data across all touchpoints.
- Streamlined Sales Automation: Automate repetitive tasks and accelerate sales cycles.
- Enhanced Marketing Automation: Design targeted campaigns and personalize customer journeys.
- Powerful Reporting & Analytics: Gain actionable insights into customer behavior and trends.
Microsoft Dynamics 365: Your CRM Powerhouse
- Seamless Integration with Microsoft Ecosystem: Leverage familiar tools like Outlook and Office 365.
- Customizable Workflows: Tailor the CRM to fit your specific business needs.
- Advanced Social Listening: Track brand mentions and gain insights into customer sentiment.
- Mobile CRM Access: Manage customer interactions on the go, anytime, anywhere.
Our Expertise: Optimizing Your CRM Success
- Skilled Consultants: We have a team of experienced CRM consultants.
- Implementation & Customization: We will seamlessly implement and tailor the CRM to your needs.
- Integration Services: We ensure smooth integration with your existing systems.
- Ongoing Support: We offer ongoing support to maximize your CRM investment.
Design Insights: Connecting Your Brand Visually
- User Experience: We collaborate across our experiences and expertise to generate viable solutions.
- Journey Mapping: We stake our reputations on providing insight into out-of-the-box functionality where it will best support agent efficiency, customer satisfaction, and business savings.
- Workforce: Launching new tools requires user adoption and our team has delivered thousands of hours of training and support.
- Brand / Image Look & Feel: Driving modern designs to reflect your brand.
Unleash the Power of Customer Relationships
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Empowered Teams
Deliver exceptional customer service with a centralized platform.
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Enhanced Efficiency
Streamline processes and automate repetitive tasks.
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Data-Driven Decisions
Gain valuable insights to improve customer engagement.
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Unparalleled Customer Experience
Build a stronger Happy Customer Base.
Our Expertise
It is a partnership. We work with our customers as a team to deliver process improvements, implementations, change management, and customer experiences.
- Oracle B2C/B2B Service Cloud
- Microsoft Dynamics CRM
- Salesforce
- Integrations/Automations
- Chat & Proactive Chat
- Guided Assistance
- Single Sign-On / Pass-Thru Authentication
- Smart Assistant
- Social Monitoring
- Community
- Data Import
- Reporting & Training
- Custom Development
- Product Development
- AI/ML Analysis